We understand that plans can change. To protect appointment times and ensure fairness for all clients — and as a small business where late cancellations and no-shows have a significant impact — the following booking policy applies.

Deposits:

• A 50% deposit is required to secure all bookings

• Appointments are not confirmed until the deposit is received

• Deposits are non-refundable

Cancellations & Rescheduling:

• Clients may reschedule an appointment once, provided more than 48 hours’ notice is given

• Any further rescheduling will be treated as a cancellation, and the deposit will be retained in line with the cancellation policy

• Cancellations made more than 48 hours before the appointment may have the deposit credited towards a future session

• Any credited deposit must be used within 14 days of the original appointment date

• Credits cannot be extended beyond this period

• Cancellations made within 48 hours of the appointment will result in the deposit being retained, with no refund or credit

• All rescheduling requests are subject to availability

No-Shows:

• Failure to attend an appointment without notice will be classed as a no-show

• The deposit will be retained and the full session fee will be payable

• Future bookings may require full payment in advance

Late Arrivals:

• Appointment times are reserved exclusively for you

• Late arrival may result in a shortened session to avoid delaying the next client

• The full session fee will still apply

Payment:

• The remaining balance is due at the end of the session

• A 50% deposit is required at the time of rebooking for future appointments

By booking an appointment, you confirm that you have read, understood, and agree to these terms.